If your system is 5.x or newer, you can already implement misdial prevention in LD24 ESA - DO NOT USE THIS METHOD If your system is newer than Rls 3 but not yet Rls 5: Get this patch: MPLR20340 - This will set misdial prevention to the default settings (Note you will not see the new MISDIAL_PREVENTION prompt, but subsequent digits dialed, or hangup withing 2 seconds will get fast busy) |
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SPN 911 | SPN 11 |
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(Note For SPN 11, DMI treatment must exist to insert the missing 9) |
More on how this works:
911 misdials occur when a user is attempting to dial a 1+Area Code call and inadvertently dials two "1"s after the 9 for an outside line. Since the attempt was to call an 11 digit number, the user keeps dialing after the 911 digits and hopes to reach their party. The 911 center answers and the users hangs up. With the method shown in the SPNs above, the digits following 9,911 or 9,11 match the SDRR DENY digits and the call is blocked. If the user simply dials 9,911 or 9,11 and waits, no further digits exist to activate DENY and the call is connected to the 911 center. |